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About Arthur's Jewelers

Policies

Jewelry Appraisals

Every diamond and jewelry item purchased from Arthur’s Jewelers comes with a certified appraisal. Having a qualified jewelry appraisal is very important to the future safety of your new valued treasure. Whether it’s for insurance purposes or peace of mind, our on-site graduate gemologist is specifically trained and experienced to evaluate the true value of your piece.

Jewelry Insurance

Arthur's highly recommends insuring all purchases from Arthur’s Jewelers. It’s a small price to pay for the security of your jewelry. Your policy should include insurance for gemstones and diamonds against loss, theft, damage, and mysterious disappearance. Ask your insurance agent to quote the policy without a deductible and with the above coverage. The going rate for jewelry insurance is approximately $1.00 to $1.50 per hundred. To calculate the annual premium, take the appraised value of the jewelry and multiply it by the rate and then divide it by 100. Example (appraised value $10,000 X $1.50 = $15,000 Divide by 100 = $150 per year). One of the largest and most reliable jewelry insurance companies that provides superior service is *Jewelers Mutual Insurance Company. You can secure an accurate, online insurance quote using the following link: www.PerfectCircleInsurance.com
*** Arthur’s Jewelers is not affiliated with Jewelers Mutual Insurance Company.

Sales Tax

Sales tax is charged only in Minnesota where Arthur’s Jewelers has a physical presence.

When Will the Package Arrive?

For your convenience and security, our shipping department will contact you via e-mail or phone to coordinate shipment and ensure proper delivery of your item. You will also be provided a FedEx or UPS tracking number at that time.

How Do I Return an Item?

Simply call (888) 405-4343 to obtain the RA# and then securely package your item(s). Ship your item to the following address:

AJ: 1717 Lexington Ave N, Roseville MN 55113

(Please do not put Arthur’s Jewelers on the package.)

Returns & Exchanges*

If you are not completely satisfied —for any reason —you may receive a full refund within 30 days of purchase date, as long as the merchandise is in its original condition and has not been worked on by any other jeweler outside of Arthur’s Jewelers. You may also exchange the merchandise for full credit towards another purchase.
*Special orders and eternity rings are not refundable

Contact our Customer Service department at 888-405-4343. Advise the representative that you wish to return your order. Once you receive your Return Authorization Number (RA#), place your item in its original box and include everything that was included when you received it. Carefully and securely package it and take it to the nearest Post Office. Insure your item for its full retail value, and simply mail it back to us registered mail. All refunds will be processed within two weeks and issued in the same payment method as the original purchase. Bank wires will be refunded by company check.

IMPORTANT: Please do not ship any package to Arthur’s Jewelers without first obtaining a valid RA#, and insuring it for the total retail value. Please call (888) 405-4343 to obtain a RA #.

Return Policy Exceptions

The only exception to our return policy is for items that are custom made for the wearer, which is known as a "Special Order." Such items include eternity bands and designer mountings. A Special Order is any item not currently "in stock" that is ordered per your request.

AAA Member Savings

Please ask about our AAA member savings. To receive this discount, we simply ask you to show us your AAA card. This discount does not apply to Designer jewelry.

Gift Box

Each article of jewelry purchased through Arthur’s Jewelers arrives with a jewelry box for its precious safekeeping and presentation.

Diamond Availability

Although we make every effort to keep our online inventory up to date, it is possible for a loose diamond to be sold before we are able to remove it from the website. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to either order a similar diamond or cancel the order.

Item Pricing & Availability

Management makes every attempt to ensure that our online catalog is accurate and comprehensive. In the event an item is listed with an inaccurate description or incorrect price due to data entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. All items listed on our website are subject to availability. Due to the high volume of orders we receive, items may be sold before we are able to update our website. We make every effort to keep our inventory up-to-date and accurate. Occasionally, an item's price can change without notice due to the fluctuating metal and diamond market. In those cases, we reserve the right to modify the price of the sale or void it completely if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our website. If this happens, we reserve the right to void the sale.

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