Returns
If for any reason you need to return an item, do not send it UPS or FedEx, send it via U.S. Postal Service, Registered Insured Return Receipt Requested. You must have a return authorization code from our customer service department. Please refer to our Return Policy below for complete instructions.
Return Policy
Arthur’s Jewelers stands behind their merchandise 100%. Although highly unlikely, if you are not happy with your selection, you may return it for a full refund within 30 days. Shipping charges cannot be refunded. All sales are final on any custom made or special order items. No return or exchange can be offered on these types of items.
Be sure to include all gem reports, appraisals and other paperwork sent to you with the item. All items returned must be in the same condition that they were shipped, undamaged and unused. Call our customer service department at 888-405-4343, and ask for a return authorization code. Clearly print the code on the outside of the package. Do not mark on the package any such words as diamond, jewelry, or other words that would entice theft.
Ship the items via U.S. Postal Service Registered Insured Return Receipt Requested, and be sure to retain your copy of the postal documents. Return your items to:
A.J.
1717 Lexington Ave N
Roseville, MN 55113
Please do not use the name Arthur’s Jewelers in the address field.
Any items that are returned without authorization, with signs of wear, or altered pieces that have been sized or otherwise altered by a jeweler other than Arthur's Jewelers, and all special orders can’t be accepted for return.
Remember:
- Items must be as you received them, undamaged and unused.
- Please include your name, phone number and email with the item.
- Include all diamond reports, appraisals and other paperwork that came with the item.
- Call 888-405-4343 for a return authorization code.
- Clearly print the return authorization code on the outside of the package.
- Ship via US Postal Service Registered Insured Return Receipt Requested.
