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FAQ
Do you sell fancy colored diamonds?
Yes we do, we have a whole collection of beautiful fancy colored diamond jewelry. We have intense yellow, blue, pink, green, orange, and champagne colored diamonds. If you would like to enquire about buying a loose fancy colored diamond, please call one of our diamond experts at (1+ 888) 405-4343. Arthur’s will find the shape, color and size diamond you want.
What if I need my ring resized?
If your Arthur’s ring does not fit, we will resize your ring free for life. No other jeweler offers you this length in time. This is just another way that Arthur’s delivers you an incredible jewelry buying experience. Resizing your ring will take 10-14 business days. See our shipping instructions under about Arthur’s, and then under our shipping policies.
Will I be liable for my diamond or jewelry while it is being shipped?
We fully insure each order all the way to you. While your ring is in transit to your address, it is always risk free. For added security, it is our policy that a signature is required for all orders, regardless of any signature waivers you may have on file with UPS.
Can I have my order shipped to a different address to keep my purchase a surprise?
If you prefer, we can ship your order to an address other than your billing address. In order to do this and for added security purposes, we require that your alternate address be on file with your credit card company. This prevents fraudulent charges to your credit card.
Will you deliver on Saturdays?
If you can only receive your delivery on a Saturday, we may be able to arrange for UPS Saturday delivery. This service is available in many cities and is subject to availability. You may have to pick up the package at the UPS service center nearest you. If you are interested in this delivery option please call a diamond expert at 1(888) 405-4343.
Are Arthur’s Diamonds Conflict Free?
Arthur’s is committed to the highest degree in ethics in our industry. Arthur’s only purchases diamonds through respected and legal channels. Arthur’s supports the bill passed adopting the Kimberly Process that requires diamonds to come from legitimate channels.
Why should I trust Arthur’s Jewelers?
Arthur’s is a family owned and operated jewelry store. We are a second generation store founded in 1987. Arthur’s has won more awards than any other jeweler in Minnesota. We are the largest jewelry store in Minnesota and the only store to have a full diamond laboratory. We offer you a lifetime guarantee on any diamond jewelry purchase.
We have four master jewelers on-site to service all of your jewelry repair and needs.
Will I be charged sales tax?
Sales tax is only collected from customers in the state of Minnesota.
Is it safe to buy jewelry over the internet from Arthur’s?
Arthur’s is not just an internet company we are the largest jewelry store in Minnesota. We are a family owned and operated store. You may call us at any time and speak to one of our diamond experts to help you with your needs. We offer secure checkout on any online purchase.
Are items returnable?
Purchases may be returned for a full refund with in 30 days of the purchase date. Only items that are unworn and in new condition will be accepted for return. The item must be in the original box and have all tags attached. All diamond returns must be the original item sold and will be verified by our gemological department. All diamond certificated must be returned with the diamond or there will be a fee for any missing certificates. All special orders made by a customer are non-refundable and the sale is final. Any items without a return authorization, altered pieces that have been sized or pieces altered by a jeweler other than Arthur’s Jewelers can not be accepted for return.
Please see our return policy under about Arthur’s.
How Do I Ship Back To You?
Returns should be shipped directly to:
AJ
1717 Lexington Avenue North
Roseville, MN 55113
** Please do not use Arthur’s in the address line, use AJ instead.
Please call ahead so we can issue a return authorization number at (1+ 888) 405-4343. If returns are not accompanied by a RA number, shipments will be refused. Include a copy of your original receipt showing the purchase date and all original packaging and diamond certificates.
You must ship your product via US Postal Service registered and insured mail, and request a return receipt so you have confirmation that your package has been delivered to Arthur’s Jewelers.
Do you set diamonds in rings and can you size a ring?
Arthur’s is a full service jeweler. We have 4 master jewelers in our store and we can set any diamond in any of our rings for you. Also, we will size your ring free for life. You will love the quality of service Arthur’s provides you.
Do you do appraisals?
Arthur’s offers you free insurance appraisals for any item purchased. We also will appraise your diamonds, gold, platinum, and pearls. The charge for appraisals is $125 for the first item and $75 each additional piece.
Do you trade in diamonds or offer upgrades?
Arthur’s has the best trade-in program in the nation. At any time you may trade your original Arthur’s diamond purchase in towards any other diamond from Arthur’s. Arthur’s will give you:
1. Arthur’s will give you exactly what you paid for your diamond, excluding sales tax. Plus, any increase in value your diamond has attained over the years you have owned it.
2. In addition, you only have to spend $1 more. Most jewelers require you to spend double your original amount.
3. You can trade in your diamond any number of times. Watch your diamond grow over the years to a 2 or 4 carat diamond. Arthur’s truly has unbeatable diamond values.
Do you ship internationally?
We ship free to most countries, however there are some limitations. We will pay the duties and taxes for your shipment.
How long does it take to receive my order?
On all orders that are in stock, they will be shipped out in 24-48 hours. Arthur’s will send out the order to you using UPS 2nd day air. This is free of charge. For a nominal upgrade of $25 we will send out your order UPS overnight.
Special orders can take 4-6 weeks for delivery.
For further information go to shipping methods under our policy page.
How do I track my order after it has been shipped?
You can track your package directly on our site with your confirmation tracking number.
What is the best way to care for and clean a diamond?
Here are some general guidelines: avoid wearing your diamonds while doing housework, yard work or any kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, avoid harsh chemicals while doing household chores, especially chlorine bleach.
The best way to clean your diamonds is to come into Arthur’s for a free professional cleaning and inspection. At home, you can use jewelry cleaner or use a bowl of warm water with a mild soap. Brush the pieces with a soft brush and then rinse under water. Then dry your piece of jewelry with a soft cloth.
What are my payment options?
If you are in the located in the United States and Puerto Rico, you may pay by Visa, MasterCard, Discover, American Express, debit card or Pay Pal for immediate delivery. You may also pay by personal check, money order, cashiers check, or certified check, for these payment options we do have to wait 10 days for processing.
How long does it take to order a Tacori Engagement Ring?
Availability: Tacori rings in stock, ship within 48 hours. Since Tacori rings are custom made to fit the center diamond, and her finger size, it may be necessary to order it from Tacori, please allow 3-4 weeks for delivery. We will contact you, if your Tacori ring needs to be ordered.
What metals choices do Tacori Rings come in?
Tacori engagement rings, Tacori wedding bands and Tacori fine jewelry come in your choice of Platinum, 18kt white or yellow gold. Which ever metal you choose, you'll love your Tacori ring. Tacori Designs are as unique as you are.
Do Arthur's Tacori designs come with a life time guarantee?
Every Tacori engagement ring, Tacori wedding band or Tacori fine jewelry purchase, is backed by Arthur's life time guarantee.
Can a Tacori ring be customized?
Tacori takes pride in creating a masterpiece. Tacori will customize any Tacori engagement ring or Tacori wedding band to fit your personality. Tacori engagement rings can be hand engraved or high polished. Tacori can alter your ring's side view or change the design to fit your dream diamond size and shape. Arthur's and Tacori will go out of our way to make your Tacori Ring unique to just you.
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